$7 FLAT RATE SHIPPING IN THE U.S.!
We pride ourselves on processing orders quickly. All orders placed by noon EST,
Mon-Fri, will be shipped that day. Orders placed after noon EST will be shipped
the next business day. The only exception would be a rare weather event or
extremely busy shopping period. Please allow 1-2 additional business days for
processing during the last three weeks of December, our busiest time of year.
UPS Ground - 1 to 7 business days (depending on your location. We ship from Pennsylvania. We can ship to NYC in 2 days by ground. Los Angeles takes approximately 5 days.)
UPS 3 Day Select - 3 business days
UPS 2nd Day Air - 2 business days
UPS Next Day Air - 1 business day
UPS 2nd Day Air Saturday - 2 business days (ships on Thursday only for Saturday delivery)
UPS Next Day Air Saturday - 1 business day (ships on Friday only for Saturday delivery)
US Mail - 3 to 7 business days (includes APO-FPO addresses)
We can ship to virtually any address in the U.S. including APO/FPO addresses. We also ship to Canada, but $7 Flat Rate shipping only applies to U.S. addresses. If you live outside of those shipping areas and would like us to consider shipping products to you, please send an email to firstname.lastname@example.org and hopefully we can work something out. Our Free Shipping offer applies to U.S. orders only.
Please note that the shipping rates for many items we sell are weight-based. The weight of our products depend on the quantity and density of the specific blends. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns and Exchanges
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (for example, you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
For any returns or exchanges, simply send an email to email@example.com and be sure to include your order number and the items you wish to return. We'll notify you via email of your refund or exchange once we've received and processed the returned item.